Given some recent developments in terms of team sponsorships of other power meter brands than SRM / Quarq as a way to spend marketing budgets I was interested to see how power meter companies actually perform / what they are doing from a social media perspective. Also, I wanted to see some development in information on Search Volume from Google which could (should) give a view on popularity.
I am not a social media expert but the advantages companies can benefit from are numerous: think of broadening the company / brand exposure / visibility at lower cost than traditional marketing, targeting new customers. Also because there can be a communication more directly back and forth this can also improve customer service and enables companies to gain new information about their customers. Also because direct feedback is possible companies can also quite quickly response to negative publications. The last part is also a threat of course because everyone is ‘free’ to post whatever they want and sometimes damage control just is not enough / too late or completely inappropriate.
Questions w.r.t. the power meter brands I had were like, which brands are active on social media, what is the sentiment around those brands, how many are followed, liked, what is the development, how much is being talked about these brands and (from a different order) how about search volumes for these brands and are the companies doing some sort of webcare and if yes, where and in what degree?
This was –as appeared later- a bit of an ambitious starting point. To get some of these insights I dug into the internet to find some free social media analytics tools. To be honest, I was kind of disappointed in the quality, but maybe my expectations were too high. Also to get a trial version of some package you have to first survive marketing people before you can get your hands on it. So, I had to do it with things I could dig up and in this respect is a much narrower view. And Google only gives some sort of popularity Index, so I had to do it with that in terms of Search analysis. Anyway, here goes.
My starting list of brands was: SRM, Powertap, Stages, Power2max, Ibike, Rotor, Garmin Vector, Quarq (SRAM), Look Polar Keo Power, Pioneer and Infocrank (very new). I dare to say you have 99.9% of the power meter market.
The social media I looked at were Facebook, Google+, Twitter, Youtube, a tiny bit on social pictures/blogs and Search (Google). I did not look at social media from a specific weblog (Blogger.com, Wordpress, Blogspot, etc.), perspective or any other social platform perspective. For that you just simply have to have better data extraction- and analysis tools.
On Facebook you can find these brands except for Look (Polar) Keo Power, Rotor Power and Garmin Vector specifically. Polar, Look (Look Cycle) and Garmin have several Facebook accounts for basically all of their products, but they do not to have a separate account for their power meter product. Garmin Vector does have a Facebook usergroup but that’s not directed by Garmin itself I think. Rotor also has a general account as said (Rotor Bike Components).
From the other brands Power2max had several Facebook accounts (North America, South Africa, Greater China and Asia). Remarkably in the continent of origin (Europe) they do not have a Facebook page.
I would have liked to see an overview of number of posts these companies did overtime, how many likes they got from each post, how many times these posts were shared, to how many these posts were exposed, but as said I couldn’t find a proper tool which did that.
The development of the number of likes I got from a tool called Wildfire. It has a free monitor of Twitter followers and Facebook likes. Below you see the overview since July 2013.
Rotor Bike Components has 18.5K likes, Polar has 61K likes, Look Cycle 84K. As said Garmin has several accounts with the biggest 214K likes.
To put some things into perspective w.r.t bicycle components: Campagnolo has 72K likes, Shimano 127K and SRAM 125K.
Power2max Asia is on Google+ with 5 followers, StagesCycling with 1 follower, SRM Training System with 3 followers, I Bike with 7 followers, Powertap 5 followers (also Cycleops), Verve Cycling 3 followers. Garmin and Polar/Look are also present, but again not specifically for Vector / Look Keo Power pedals. You can also find Pioneer (Cyclepioneer), but in general you can say this does not seem like the hotspot for now.
Again SRM has most followers and is 2 times bigger than the next ‘competitor’, in this case Quarq. Power2max is missing in this overview when compared to its place on the Facebook ‘ranking’.
Look (@Velolook) has 2.4K tweets and 5400 followers. Garmin has 52.9K followers and 9.7K tweets and Rotor (@Rotor_bike) 5.9K followers and 4K tweets. As said not specifically for the power meter products.
Below you can see the activity in terms of number of tweets for other brands (displayed in how thick the bar is) and type of tweets (Source: Twtrland.com)
SRM, Quarq,Stages and Power2max predominantly retweet. These tweets of course focus on a lot of positive things others have written: spread the good news! Ibike has a distinct pattern w.r.t. using a lot of links (bitly and ibikesports.com) in their tweets. Also they have a lot of plain tweets. The nature of Twitter is also shown here: not much of a picture medium of course.Youtube
After Google Youtube is the biggest search engine in the world. Power2max has a Youtube account with 47 ‘subscribers’,13K views. Stages Cycling has 102 subscribers with already 11K views. SRM Training System does not seem to be present. Quarq Technology has 137 subscribers and 55K views. Powertap (Cycleopspowercycling) is in the lead in this channel with 1931 subscribers and 1.1mln views. There is one remark to those numbers. It also encompasses all the indoor activities and not exclusively the power meter Powertap. Pioneer is also on Youtube with CyclePioneer and has 57 subscribers and 20K views.
Garmin is on Youtube with Garminblog (a total Garmin account) and they have some specific videos for Vector. Those videos have been viewed 77K times. Look has Lookcycletv with 1K subscribers and 870K views, but Look Keo Power related videos have been viewed about 14K times. I found Velocompibike to have Ibike videos with 160 subscribers and 243K views.
Again if I had the tooling to count comments, likes, dislikes and the video watch time I would do it.
Pictures & Blog/forumsFor some reason I did not quickly find my way on Instagram. I should get an account first to browse a bot. On Pinterest I found SRM (8 likes, 13 pins), Stages (4 likes, 37 pins), Ibike (although also for their other products, 1 like, 8 pins) on Pinterest with an account. Garmin 18 likes, 495 pins (1.1K following). I couldn’t find Look/Polar however.
Of the brands considered I did find interaction with users on companies own blogs (e.g., Garmin), but also companies interacting on forums. A good example is the wattage group where you can find answers, remarks, etc. from the Quarq company founder and people from Power2max. I have also seen a ‘Official power2max support thread’ on Slowtwitch. Stages also put remarks on the DC Rainmaker site. I actually also found a Strava Group for Power2max South Africa with…..3 members…..
In order to get a view on popularity of search for these brands I used Google Trends. To start I used the term ‘cycling power meter’, ‘bike power meter’ for the product category, but basically these numbers are rather similar. Below you see the graph for this category search term since 2012:
As you can see the category in all is growing in terms of search. This is not a strange thing given more brands, lower prices, more media attention, etc.
To level every power meter search task I used the brand name + power + meter as search terms (except for Powertap, Garmin Vector and Power2max). That’s my starting point and I will after that give the drawback and the difficulty using different terms. The results since 2012 are depicted below:
I have to admit it is a bit of a spaghetti graph. As you can see Powertap is quite consistently biggest of all. What’s also apparent is that the market leader SRM is quite low in popularity compared to the others. Power2max is coming up since 2012 while you see popularity for Garmin Vector and especially Stages bursting half 2013 until now.
The result interpretation is a bit more difficult in a sense that if you use another search term you will get a different result and sometimes not with the intent of finding the respective brand. If you search for example for Powertap power meter you won’t even get weekly results in Google Trends because the frequency for that search is too low. As an example I have also shown below the result differences between SRM power, SRM power meter and Powertap/Powertap power. I have not shown solely SRM because you get really big numbers and there seems to be a strong seasonal pattern in it. If you search for SRM on the first result page you get a printer company and Marketing course, so SRM in itself has more references. For Powertap you do get only Powertap power meter related results so I tend to say that this search term is quite the good general one for Powertap. So yes, SRM might be biggest for the brands followed by Powertap, but I cannot give more accurate results for those explicitly searching for the SRM power meter.
So in all SRM and Powertap are probably most popular. There is a strong growth in search popularity for the Stages power meter. Apart from Garmin Vector and to a lesser extent Power2max search popularity seems rather stable (of not trending slightly downward for some brands) last two years.
In terms of volume it is quite clear who is the biggest: the one with the biggest brand heritage SRM. Stages Cycling is however –considering the time there have been there- a remarkable player w.r.t. social media; they do seem to take it very seriously. It’s interesting because end of the day I was browsing on their internet site and they state: :”We know that outside opinions of, and experiences with, a stages power meter can carry greater weight than our own testimonials’’.
I do wonder however why a company like Garmin does not have a separate social media platforms account for such a distinct product category. It could be a great opportunity to interact with people, get some more platform for their rider’s success (let it come out more than on the ‘total’ Garmin accounts), etc.
In all I am not too disappointed in social media presence of Power meter companies and yes some do take it more seriously than others. In my humble opinion you cannot go without presence because (future) owners are critical and they will look / browse on the internet before (and after) they make their purchase. I have never seen a number on it, but I might estimate that nowadays at least 80% of people buying one has oriented themselves first on the internet and that in the decision they eventually made the pros and cons on all those media did weigh up a lot. A lot more than some cycling magazine ad.
If someone does have a good sight with the right tooling feel free to give some insights/remarks. Maybe we can both shed a light on a lot of unanswered questions.